At Ashra Technologies, we offer exceptional BPO services that combine innovative solutions with quality management experience—setting us apart from typical IT firms. Our diverse experience includes inbound and outbound sales, lead generation, list cleaning, and serving as a national point of contact for U.S. Federal Government Agencies. We also conduct surveys, provide general customer services, and support major account fundraising in the non-profit sector, including universities and cultural organizations.

Our Customer Technical Support Services are designed to deliver excellence on the first call, backed by our Response Tracking System for quality assurance. We focus on providing both technical solutions and services, ensuring your customers receive optimal support around the clock. Our well-trained and experienced representatives are available 24/7 via web, email, chat, or voice to address any inquiries and issues effectively.

7 BPO Recruitment Strategies For Hiring

• Prepare for Offshoring Challenges: Anticipate potential hurdles in the offshoring process to ensure a smooth transition and operational efficiency.
• Focus on Reducing Turnover: Hire with retention in mind by selecting candidates who align with your company culture and values.
• Build a Strong Employer Brand: Establish a compelling BPO employer brand to attract top talent and create a positive workplace reputation.
• Predict Changing Hiring Needs: Stay ahead by forecasting the skills required for future projects and adjusting your recruitment strategy accordingly.
• Automate Pre-Interview Screening: Streamline your hiring process by automating initial screenings, allowing for faster and more efficient candidate evaluations.
• Enhance Sourcing Techniques: Utilize innovative sourcing strategies to identify and engage with the best candidates in the market.
• Thoroughly Evaluate Customer Service Skills: Assess candidates for essential customer service characteristics to ensure they can meet your clients' expectations effectively.